Privacy Policy
Last updated: September 24, 2025
Introduction
At CS2WH ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website cs2wh.com (the "Service").
Information We Collect
Automatically Collected Information
- IP address and general location information
- Browser type and version
- Pages visited and time spent on our site
- Referring website or source
- Device information (mobile, desktop, etc.)
Information You Provide
- Email address (if you subscribe to our newsletter)
- Feedback or comments you submit
- Any information you provide when contacting us
How We Use Your Information
We use the collected information for the following purposes:
- To provide and improve our services
- To analyze website usage and optimize user experience
- To send newsletters (only if you subscribe)
- To respond to your inquiries and support requests
- To detect and prevent fraud or abuse
- To comply with legal obligations
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience:
Essential Cookies
These cookies are necessary for the website to function and cannot be switched off.
Analytics Cookies
We use analytics tools to understand how visitors interact with our website and improve our services.
Affiliate Tracking
We track clicks on affiliate links to measure the effectiveness of our recommendations. This helps us maintain our service and provide accurate information about CS2 platforms.
Third-Party Services
We may use third-party services that collect information:
- Analytics providers: To understand website usage patterns
- Affiliate partners: CS2 gambling and trading platforms we recommend
- Social media platforms: For social sharing and engagement
- Email services: For newsletter distribution (if applicable)
Data Protection and Security
We implement appropriate security measures to protect your personal information:
- SSL encryption for data transmission
- Regular security assessments
- Limited access to personal data
- Secure data storage practices
Your Rights
Depending on your location, you may have the following rights:
- Access: Request information about the data we hold about you
- Correction: Request correction of inaccurate personal data
- Deletion: Request deletion of your personal data
- Portability: Request transfer of your data
- Objection: Object to processing of your personal data
- Withdrawal: Withdraw consent at any time
Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy:
- User account data: Retained while account is active plus 2 years after last activity
- Email addresses: Retained until you unsubscribe or request deletion
- Analytics data: Anonymized after 26 months
- Giveaway participation data: Retained for 7 years for legal and tax compliance
- Support inquiries: Retained for 3 years to improve our services
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contract performance: Account creation and giveaway participation
- Your consent: Email marketing and optional features
- Legitimate interest: Website analytics and improvement
- Legal compliance: Tax records and regulatory requirements
Response to Your Requests
We will respond to your data rights requests within 30 days of receipt. In complex cases, we may extend this period by an additional 60 days and will notify you of any delay and the reasons for it.
Data Deletion Process
When you request data deletion, we will:
- Delete your personal data within 30 days of your request
- Notify third parties who have received your data where technically feasible
- Retain only data that we are legally required to keep (e.g., for tax records)
- Send you confirmation once deletion is completed
Limitation of Liability and Disclaimers
While we are committed to protecting your privacy and complying with applicable laws, please note the following limitations:
We make commercially reasonable efforts to protect your personal data and honor your privacy rights. However, no internet-based system is completely secure, and we cannot guarantee absolute protection against all potential security risks.
While we carefully select our service providers and partners, we are not responsible for their privacy practices once data is processed by them in accordance with their own privacy policies and terms of service.
You are responsible for keeping any account credentials secure and for any activities that occur under your account. Please report any suspected unauthorized access immediately to [email protected].
We use industry-standard security measures, but technological limitations may prevent us from completely eliminating all data security risks inherent in internet communications and data storage.
Your use of our services and provision of personal data is entirely voluntary. By using our services, you acknowledge and accept the inherent risks associated with internet-based services and data transmission.
We strive to comply with applicable data protection laws. In cases of conflicts between different jurisdictions' requirements, we will make reasonable efforts to balance compliance obligations while maintaining service functionality.
Liability Limitations
To the maximum extent permitted by law, our liability for any privacy-related claims is limited to direct damages only. We shall not be liable for indirect, consequential, or punitive damages arising from privacy incidents, except where prohibited by mandatory law.
International Data Transfers
Some of our service providers may be located outside your country or the European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place through standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms.
Age Restrictions
Our service is intended for users 18 years and older. We do not knowingly collect personal information from individuals under 18. If you are under 18, please do not use our service or provide any personal information.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date at the top of this policy.
Contact Us
If you have any questions about this privacy policy or our data practices, please contact us:
Email: [email protected]